Functional Skills Qualifications Functional Skills ICT — Using ICT Systems Syllabus

Functional Skills ICT — Using ICT Systems syllabus — full chapter and topic list

Expand any chapter to see its topics and sub-topics. This is the whole examinable outline for Functional Skills ICT — Using ICT Systems in Functional Skills Qualifications, not a summary of it.

1. 1

   Operating Hardware and Software

   4 topics

   • Hardware components and devices
     • Input, output and storage devices
     • Connecting and using peripherals
   • Operating systems and user interfaces
     • Logging on and using a desktop or device
     • Adjusting settings and personalising the interface
   • Selecting the right application for a task
     • Matching software to purpose
     • Opening, switching and closing applications
   • Troubleshooting common problems
2. 2

   File and Data Management

   4 topics

   • Organising files and folders
     • Creating, naming and renaming files
     • Folder structures and logical organisation
     • Moving, copying and deleting files
   • Saving and file formats
     • Save versus Save As
     • Common file types and when to use them
   • Storage and backup
     • Local, removable and cloud storage
     • Backing up to protect data
   • Searching for and retrieving files
3. 3

   Safe and Responsible Use

   4 topics

   • Online safety and security
     • Strong passwords and account security
     • Recognising phishing, scams and malware
     • Antivirus and software updates
   • Protecting personal data and privacy
     • Managing privacy settings
     • Sharing information safely online
   • Health, safety and legal responsibilities
     • Safe working practices and ergonomics
     • Copyright, plagiarism and acceptable use
   • Digital footprint and responsible behaviour online

Functional Skills ICT — Using ICT Systems flashcards for Functional Skills Qualifications

19 of 50 cards from the Functional Skills ICT — Using ICT Systems deck — real questions with worked answers.

1. What is computer hardware?

   Hardware is the physical, tangible components of a computer system that you can touch, such as the monitor, keyboard, motherboard, hard drive and CPU.

2. What is the function of the CPU (Central Processing Unit)?

   The CPU is the 'brain' of the computer; it processes instructions, performs calculations and controls the operation of all other components.

3. Distinguish between an input device and an output device, giving one example of each.

   An input device sends data INTO the computer (e.g. keyboard, mouse, scanner); an output device sends data OUT to the user (e.g. monitor, printer, speakers).

4. What is the difference between RAM and ROM?

   RAM (Random Access Memory) is volatile temporary storage that loses its contents when power is off; ROM (Read Only Memory) is non-volatile permanent storage that retains data without power (e.g. boot instructions).

5. Name a device that is both an input and an output device.

   A touchscreen (it displays output and accepts touch input). Other examples include a modem and a headset.

6. What is an operating system (OS)?

   An operating system is the system software that manages the computer's hardware and software resources and provides services and an interface for the user (e.g. Windows, macOS, Linux, Android, iOS).

7. List three key functions of an operating system.

   Managing files and storage, managing memory and processes, controlling input/output devices (hardware), providing a user interface and managing security/user accounts.

8. What does GUI stand for, and what are its key features?

   GUI = Graphical User Interface. It uses Windows, Icons, Menus and Pointers (WIMP), letting users interact with the computer visually rather than by typing commands.

9. What is a Command Line Interface (CLI) and one advantage over a GUI?

   A CLI is a text-based interface where the user types commands. Advantage: it uses fewer system resources and can be faster/more powerful for experienced users.

10. What does WIMP stand for in relation to user interfaces?

    Windows, Icons, Menus, Pointers — the core elements of a graphical user interface.

11. Which application would you choose to write a formal letter, and why?

    A word processor (e.g. Microsoft Word, Google Docs) because it is designed for creating, formatting and editing text documents.

12. Which application is best for performing calculations and analysing numerical data?

    A spreadsheet (e.g. Microsoft Excel, Google Sheets), which organises data in cells and can use formulas and functions.

13. Which type of software would you use to store and manage large amounts of structured, searchable records?

    A database (e.g. Microsoft Access), which stores data in tables and allows querying, sorting and reporting.

14. Which application is most suitable for creating a slideshow to present to an audience?

    Presentation software (e.g. Microsoft PowerPoint, Google Slides).

15. In a spreadsheet, what does a formula always begin with, and what does $=SUM(A1{:}A5)$ do?

    A formula always begins with an equals sign $=$. $=SUM(A1{:}A5)$ adds together all the values in cells A1 to A5.

16. Give a logical first troubleshooting step when a computer monitor displays nothing.

    Check the obvious physical connections first: ensure the monitor is powered on and the cable connecting it to the computer is firmly plugged in.

17. What is a common fix when a program 'freezes' or stops responding?

    Use the Task Manager (Windows) or Force Quit (Mac) to close the unresponsive program, then reopen it; if needed, restart the computer.

18. Why is 'restart the device' often an effective troubleshooting step?

    Restarting clears the temporary memory (RAM), closes faulty processes and reloads the operating system, which resolves many temporary software glitches.

19. What should you do if a printer will not print a document?

    Check it is switched on and connected, ensure it has paper and ink/toner, clear any paper jams, check it is set as the default printer, and check the print queue for stuck jobs.

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