UGC NET Management Unit - II Syllabus

Unit - II syllabus — full chapter and topic list

Expand any chapter to see its topics and sub-topics. This is the whole examinable outline for Unit - II in UGC NET Management, not a summary of it.

1. 1

   Organisational Behaviour - Significance & Theories

   7 topics

   • Individual Behaviour
     • Personality
     • Perception
     • Values
     • Attitude
     • Learning
     • Motivation
   • Group Behaviour
     • Team Building
     • Leadership
     • Group Dynamics
   • Interpersonal Behaviour & Transactional Analysis
   • Organizational Culture & Climate
   • Work Force Diversity & Cross Culture Organisational Behaviour
   • Emotions and Stress Management
   • Organisational Justice and Whistle Blowing
2. 2

   Human Resource Management - Concept, Perspectives, Influences and Recent Trends

   7 topics

   • Human Resource Planning
   • Recruitment and Selection
   • Induction
   • Training and Development
   • Job Analysis
   • Job Evaluation
   • Compensation Management

Unit - II flashcards for UGC NET Management

22 of 51 cards from the Unit - II deck — real questions with worked answers.

1. Define Organizational Behaviour (OB).

   OB is the systematic study and application of knowledge about how individuals and groups act within organizations, aiming to predict, understand, and control human behaviour to improve organizational effectiveness.

2. What are the three levels of analysis in Organizational Behaviour?

   Individual level, Group (interpersonal) level, and Organizational (system) level.

3. In individual behaviour, what does the MARS model say determines individual performance?

   Motivation, Ability, Role perceptions, and Situational factors (MARS) jointly determine individual behaviour and performance.

4. What is 'perception' in individual behaviour?

   Perception is the process by which individuals select, organize, and interpret sensory stimuli to give meaning to their environment; behaviour is based on perceived reality, not objective reality.

5. List the 'Big Five' personality traits (OCEAN).

   Openness to experience, Conscientiousness, Extraversion, Agreeableness, and Neuroticism (emotional stability).

6. What are the four personality types in the Myers-Briggs (MBTI) dichotomies?

   Extraversion/Introversion (E/I), Sensing/Intuition (S/N), Thinking/Feeling (T/F), and Judging/Perceiving (J/P) — yielding 16 types.

7. What is 'attitude' and what are its three components?

   An attitude is an evaluative statement about objects, people, or events. Its three components are Cognitive (belief), Affective (feeling), and Behavioural (intention to act) — the ABC model.

8. Define a 'group' in organizational behaviour.

   A group is two or more interacting and interdependent individuals who come together to achieve particular objectives.

9. What are Tuckman's five stages of group development?

   Forming, Storming, Norming, Performing, and Adjourning.

10. Differentiate between a formal group and an informal group.

    A formal group is created by the organization's structure with defined work assignments and goals; an informal group is a natural social alliance formed by members based on common interests or friendship.

11. What is 'group cohesiveness'?

    The degree to which group members are attracted to one another and motivated to stay in the group; high cohesiveness plus high performance norms yields highest productivity.

12. What is 'social loafing'?

    The tendency for individuals to expend less effort when working collectively than when working individually, because individual contribution is harder to identify.

13. What is 'groupthink'?

    A phenomenon where the desire for group harmony and consensus overrides realistic appraisal of alternatives, leading to poor or irrational decisions.

14. What is Transactional Analysis (TA) and who developed it?

    TA is a theory of personality and social interaction developed by Eric Berne, used to analyze and improve interpersonal communication between people's ego states.

15. Name the three ego states in Transactional Analysis.

    Parent (taught concept), Adult (thought concept/rational), and Child (felt concept/emotional).

16. What are the three types of transactions in Transactional Analysis?

    Complementary transactions, Crossed transactions, and Ulterior (hidden) transactions.

17. What are the four 'life positions' in Transactional Analysis?

    I'm OK–You're OK; I'm OK–You're not OK; I'm not OK–You're OK; I'm not OK–You're not OK. ('I'm OK–You're OK' is the healthy position.)

18. What is the Johari Window and its four quadrants?

    A model of interpersonal awareness with four panes: Open (known to self and others), Blind (known to others, not self), Hidden (known to self, not others), and Unknown (known to neither).

19. Define organizational culture.

    Organizational culture is the system of shared values, beliefs, assumptions, and norms that govern how people behave in an organization and distinguish it from others.

20. What are Schein's three levels of organizational culture?

    Artifacts (visible structures/behaviours), Espoused values (stated strategies/goals/philosophies), and Basic underlying assumptions (taken-for-granted beliefs).

21. Differentiate organizational culture from organizational climate.

    Culture is deep, enduring shared values and assumptions ('how things are done'); climate is the relatively temporary, perceived atmosphere or mood of the workplace ('how it feels to work here').

22. What is a 'dominant culture' versus a 'subculture'?

    A dominant culture expresses the core values shared by a majority of the organization's members; subcultures are mini-cultures within departments or groups reflecting their unique situations.

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