U.S. Capitol Police / Federal Law Enforcement Entrance (FLETC programs) Ethics, Professional Conduct & Communication Flashcards

24 sample cards from the Ethics, Professional Conduct & Communication deck

Sampled from the end of the deck, so these are different cards from the ones shown on the syllabus page.

1. What is the difference between procedural justice and distributive justice?

   Procedural justice concerns the fairness of the process used to reach a decision; distributive justice concerns the fairness of the outcome or how resources/sanctions are allocated.

2. What does 'voice' mean in the procedural justice framework?

   Allowing individuals to tell their side of the story and feel they have been genuinely listened to before a decision is made.

3. What is internal procedural justice in an agency?

   Applying procedural justice principles within the organization—treating officers fairly, giving them voice and respect—so they in turn treat the public fairly.

4. What is implicit (unconscious) bias?

   Attitudes or stereotypes that affect understanding, actions, and decisions in an unconscious manner, operating automatically without intentional prejudice.

5. What is explicit bias?

   Consciously held attitudes and beliefs about a person or group that the individual is aware of and may deliberately act upon.

6. Define racial profiling.

   The use of race, ethnicity, or national origin (rather than individualized behavior or evidence) as a basis for suspicion or enforcement action; it is prohibited and unconstitutional.

7. What is 'bias-based policing'?

   Targeting individuals or groups for enforcement based on personal characteristics such as race, religion, gender, sexual orientation, or ethnicity rather than on behavior or evidence.

8. What constitutional principle prohibits discriminatory policing?

   The Equal Protection Clause of the Fourteenth Amendment, which requires equal treatment under the law regardless of race, religion, national origin, or other protected characteristics.

9. What is 'fair and impartial policing'?

   A model of policing in which decisions and enforcement are based on facts and behavior rather than stereotypes or bias, and all people are treated equitably and with respect.

10. Name a practical strategy officers use to counter implicit bias in the field.

    Slowing down decisions, focusing on individualized behavior/facts, perspective-taking, counter-stereotype exposure, and self-monitoring to interrupt automatic associations.

11. What is cultural competence for a law enforcement officer?

    The ability to understand, respect, and effectively interact with people across different cultures, beliefs, languages, and customs while delivering fair and effective service.

12. What is ethnocentrism and why is it a barrier to cultural competence?

    The tendency to judge other cultures by the standards of one's own and view one's own culture as superior; it impairs understanding and fosters bias in cross-cultural encounters.

13. Why is awareness of nonverbal cultural differences important in policing?

    Because gestures, eye contact, personal space, and tone carry different meanings across cultures, and misreading them can escalate encounters or be wrongly interpreted as defiance or guilt.

14. What is cultural humility, as distinct from cultural competence?

    A lifelong, self-reflective stance of recognizing the limits of one's own cultural knowledge and approaching others with openness and a willingness to learn, rather than assuming mastery.

15. What is verbal de-escalation?

    The use of calm communication, active listening, and tactical talking to reduce a person's agitation, defuse tension, and gain voluntary compliance without resorting to force.

16. What is active listening and what are its core skills?

    Fully concentrating on and understanding a speaker; core skills include paraphrasing, reflecting/mirroring emotions, asking open-ended questions, using minimal encouragers, summarizing, and using effective pauses.

17. What is the role of 'tactical pause' and creating distance/time in de-escalation?

    Slowing the encounter by using distance, cover, and time reduces the immediate threat, lowers emotional intensity, and gives the subject space to comply and the officer options other than force.

18. What is the LEAPS model of communication in de-escalation?

    Listen, Empathize, Ask (questions), Paraphrase, and Summarize — a structured verbal technique to build rapport and de-escalate.

19. In de-escalation, what does 'empathy' accomplish?

    Acknowledging and validating a person's feelings (without necessarily agreeing) lowers their defensiveness, builds rapport, and increases willingness to cooperate.

20. What is the difference between sympathy and empathy in officer communication?

    Empathy is understanding and acknowledging another person's feelings and perspective; sympathy is feeling pity or sorrow for them. Empathy builds rapport without judgment, whereas sympathy can feel condescending.

21. What are the five conflict-resolution styles in the Thomas-Kilmann model?

    Competing (assertive/uncooperative), Accommodating (unassertive/cooperative), Avoiding (unassertive/uncooperative), Collaborating (assertive/cooperative), and Compromising (intermediate on both).

22. What is the difference between a position and an interest in conflict resolution?

    A position is what a party says they want (their stated demand); an interest is the underlying need, concern, or motivation behind it. Resolving conflict focuses on interests, not positions.

23. What is an 'I-message' and why is it used in professional interpersonal communication?

    A statement framed around one's own observations and feelings (e.g., 'I need you to step back') rather than accusatory 'you' statements; it reduces defensiveness and de-escalates conflict.

24. What are common barriers to effective interpersonal communication an officer must overcome?

    Physical noise, language/cultural differences, emotional states, preconceptions/bias, jargon, poor listening, and nonverbal contradictions between words and body language.

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