Paralegal Certification (CP / CLA) Communications Flashcards

24 sample cards from the Communications deck

Sampled from the end of the deck, so these are different cards from the ones shown on the syllabus page.

1. How should a paralegal handle a distressed or emotional client during an interview?

   Remain calm and patient, acknowledge their feelings (empathy), give them time, avoid judgment, and gently refocus on the needed information.

2. What is 'empathy' versus 'sympathy' in client communication?

   Empathy is understanding and acknowledging another's feelings; sympathy is feeling pity for them. Empathy maintains professionalism while showing the client they are heard.

3. What should a paralegal do if a difficult individual becomes verbally abusive or threatening?

   Stay professional and calm, set boundaries, avoid escalating, document the incident, and disengage or seek assistance/security if necessary.

4. Why is documenting communications important in a paralegal's work?

   It creates a reliable record for the file, supports case strategy, protects against malpractice/billing disputes, and preserves details that memory may lose.

5. What is a 'memo to file' (memorandum to the file)?

   An internal note documenting a conversation, event, or decision—recording the date, participants, substance, and any follow-up—placed in the case file.

6. What key elements should be recorded when documenting a client phone call?

   Date, time, participants, subject discussed, advice or information conveyed, decisions made, and any action items or deadlines.

7. Why should communications be documented promptly after they occur?

   Because recollection fades over time; contemporaneous notes are more accurate and more credible as evidence.

8. What are the four basic sentence functions classified by punctuation?

   Declarative (statement, ends with a period), interrogative (question, question mark), imperative (command, period), and exclamatory (exclamation point).

9. When is a comma required before a coordinating conjunction (FANBOYS)?

   When the conjunction joins two independent clauses (e.g., 'The client called, and the attorney responded').

10. What is a comma splice, and how is it corrected?

    Joining two independent clauses with only a comma. Fix it with a period, a semicolon, or a comma plus a coordinating conjunction.

11. What is the difference between 'affect' and 'effect'?

    'Affect' is usually a verb meaning to influence; 'effect' is usually a noun meaning a result (e.g., 'The ruling affected the outcome; its effect was significant').

12. What is the difference between 'its' and 'it's'?

    'Its' is the possessive pronoun; 'it's' is the contraction of 'it is' or 'it has.'

13. How is a semicolon properly used?

    To join two closely related independent clauses without a conjunction, or to separate list items that already contain internal commas.

14. What is the difference between 'principal' and 'principle'?

    'Principal' means main/most important or a chief person/sum of money; 'principle' is a fundamental rule or truth.

15. What are the most common types of legal correspondence a paralegal prepares?

    Demand letters, confirmation/transmittal letters, opinion (advisory) letters, informational/status letters, and collection or cover letters.

16. What is a 'demand letter'?

    A formal letter asserting a claim and demanding that the recipient take or refrain from an action (often payment) by a deadline, frequently sent before litigation.

17. What is a 'transmittal (cover) letter'?

    A short letter that accompanies and identifies documents being sent, noting what is enclosed and any required action.

18. What is an 'opinion letter,' and why must paralegals be cautious with it?

    A letter giving a legal opinion or advice to a client; because it constitutes legal advice, it must be authored or approved by a supervising attorney to avoid unauthorized practice of law.

19. What is 'plain-language drafting'?

    Writing legal documents in clear, concise, everyday language—short sentences, active voice, common words, minimal jargon—so readers easily understand them.

20. Why is the active voice generally preferred over the passive voice in legal writing?

    Active voice is clearer, more concise, and identifies who performs the action (e.g., 'The court denied the motion' vs. 'The motion was denied').

21. What is the purpose of proofreading, and how does it differ from editing?

    Proofreading catches surface errors—typos, spelling, punctuation, formatting; editing revises content, structure, clarity, and tone. Proofreading is the final quality check.

22. Why should you not rely solely on spell-check when proofreading?

    Spell-check misses correctly spelled but wrong words (e.g., 'their/there,' 'trail/trial'), names, and contextual errors; human review is still required.

23. What are key elements of a professional email in a legal setting?

    A clear subject line, proper salutation, concise organized body, professional tone, correct grammar, a signature block, and careful attention to recipients and attachments.

24. What email etiquette precaution helps prevent privilege waiver and misdelivery?

    Verify recipients before sending (avoid 'reply all' or wrong autofill), mark privileged/confidential messages appropriately, and confirm attachments are correct—since email is easily forwarded and can waive confidentiality.

What this deck covers

Communications flashcards FAQ