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ITIL Foundation Syllabus

Axelos/PeopleCert certification in IT service management best practice, widely required in UK IT operations. The full ITIL Foundation syllabus: 7 subjects, 27 chapters, 91 topics and 125 sub-topics, with 361 flashcards written against it.

7Subjects
27Chapters
91Topics
125Sub-topics
361Flashcards

ITIL Foundation subjects

ITIL Foundation has 7 subjects. Each one is listed below with its chapters in syllabus order; open a subject for every topic and sub-topic inside them.

Service Management Foundations and Key Concepts

4 chapters · 14 topics · 24 sub-topics · 59 flashcards

  1. Introduction to ITIL 4 and Service Management · 3 topics
  2. Core Definitions of Service Management · 4 topics
  3. Value and Value Co-creation · 4 topics
  4. Service Relationships · 3 topics

The Four Dimensions of Service Management

5 chapters · 17 topics · 21 sub-topics · 49 flashcards

  1. Organisations and People · 3 topics
  2. Information and Technology · 4 topics
  3. Partners and Suppliers · 4 topics
  4. Value Streams and Processes · 3 topics
  5. External Influencing Factors · 3 topics

The ITIL Service Value System and Service Value Chain

4 chapters · 15 topics · 16 sub-topics · 50 flashcards

  1. Overview of the Service Value System · 3 topics
  2. The Service Value Chain Model · 3 topics
  3. The Six Value Chain Activities · 6 topics
  4. Governance in the SVS · 3 topics

The Seven Guiding Principles

3 chapters · 10 topics · 16 sub-topics · 51 flashcards

  1. Understanding Guiding Principles · 3 topics
  2. Value- and Outcome-Oriented Principles · 3 topics
  3. Collaboration and Holistic Principles · 4 topics

Continual Improvement

3 chapters · 10 topics · 10 sub-topics · 51 flashcards

  1. Continual Improvement Fundamentals · 3 topics
  2. The Continual Improvement Model · 4 topics
  3. Supporting Continual Improvement · 3 topics

ITIL Practices Overview and the Concept of Practices

3 chapters · 9 topics · 11 sub-topics · 51 flashcards

  1. Understanding ITIL Practices · 3 topics
  2. Scope of Practices for Foundation · 3 topics
  3. Practices at Purpose-Recall Level · 3 topics

Key Practices Examined in Detail

5 chapters · 16 topics · 27 sub-topics · 50 flashcards

  1. General Management Practices in Detail · 4 topics
  2. The Service Desk Practice · 3 topics
  3. Incident and Problem Management · 3 topics
  4. Service Request and Change Management · 3 topics
  5. Service Level Management · 3 topics

ITIL Foundation flashcards

361 question-and-answer cards across 7 subject decks, each shown in full on its subject page.

ITIL Foundation syllabus FAQ

What subjects are in the ITIL Foundation syllabus?

ITIL Foundation covers 7 subjects: Service Management Foundations and Key Concepts, The Four Dimensions of Service Management, The ITIL Service Value System and Service Value Chain, The Seven Guiding Principles, Continual Improvement, ITIL Practices Overview and the Concept of Practices and Key Practices Examined in Detail.

How many chapters and topics are in the ITIL Foundation syllabus?

27 chapters and 91 topics, broken down further into 125 sub-topics, across 7 subjects. The Four Dimensions of Service Management is the largest subject, with 17 topics in 5 chapters.

Are there ITIL Foundation flashcards?

Yes — 361 question-and-answer flashcards in 7 subject decks. Each deck is printed in full on its subject page here, and the same cards are in the Examius app with spaced repetition. The free plan covers one exam of your choice, including its flashcards; Examius Pro, a one-time purchase, unlocks every other exam and deck.

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